Emergency SLA Tracking
Entrapment and breakdown calls carry priority flags and their own response clock, configurable per contract and per building criticality.
ELEVATOR, ESCALATOR & LIFT SERVICE COMPANIES
Manage every unit under contract with its own inspection cycle, maintenance schedule and service history. SpiderFIELD tracks statutory inspections and certificate renewals, timestamps entrapment response, and turns failed inspection points straight into repair jobs.
Multi-building portfolio · 214 units
How fast you reach an entrapment, and whether the paperwork stands up when an inspector or a building owner asks for it. Everything else in a lift maintenance contract is negotiable. Those two are not — and both are record-keeping problems before they are engineering problems.
Every entrapment and breakdown call carries a timestamped response clock against the contract SLA, so performance at contract review is evidence rather than argument.
Inspection records, checklists and certificate expiry dates held against each individual unit — retrievable in seconds, not reconstructed from a filing cabinet.
Failed inspection points convert into quoted remedial jobs on the spot, instead of being written on a form nobody actions.
Lift maintenance is a regulated trade. Inspection intervals, certificate validity and the required checklist differ by jurisdiction, so SpiderFIELD lets you configure the inspection form, the cycle and the renewal lead time to match the regulator you actually answer to — then holds the completed records against each unit permanently.
Otis · Traction Passenger Lift · 12 Floors
Build the checklist your regulator or client requires, per unit type.
Advance warning before renewal falls due, per unit and per building.
Any failed point becomes a scheduled remedial job, permanently linked.
PDF reports with your logo, issued to the building owner automatically.
Every inspection, finding and part held against the individual unit.
Identify the unit driving repeat visits before you price the renewal.
SpiderFIELD manages contracts at unit level rather than building level. One agreement can cover two hundred lifts across fifteen towers, while each carries its own schedule, inspection cycle, parts history and callback record.
Traction and gearless units in residential and commercial towers.
Step chain, handrail and comb plate servicing under scheduled contracts.
Travelators in malls, airports and transit facilities.
Freight units with heavier duty cycles and separate inspection needs.
Low-rise units with oil, seal and power pack maintenance records.
Machine room less installations with controller-level service history.
Small goods lifts in hospitality, healthcare and retail premises.
Residential and accessibility units under annual service agreements.
Eight connected stages — the same workflow whether the job came from a contract schedule, an emergency call at midnight or a failed inspection point.
Portal, website form, office or contract schedule. Emergency calls flagged on arrival.
Nearest available technician assigned, SLA response clock started automatically.
Arrival captured with GPS location — the record that settles SLA disputes.
Before, during and after steps ticked off — isolation, safety gear, door testing.
Faults selected from your master list, standardised across every technician.
Stock checked, parts logged, replacement work quoted and approved by code.
Before/after video, building manager chop, dual signatures and notes.
Branded PDF issued; client tracks closure in the portal without calling.
A senior lift engineer tests the overspeed governor, brake holding and door reversal without being prompted. A junior one might sign the sheet and move on. On regulated equipment that gap is a liability, not just an inconsistency. SpiderFIELD builds the standard into the job itself.
BEFORE STARTING
DURING THE JOB
AFTER COMPLETION
Enable only what your team needs today, and switch on the rest as your portfolio grows. Most features can be turned on or off from the admin panel.
Entrapment and breakdown calls carry priority flags and their own response clock, configurable per contract and per building criticality.
Configurable inspection forms matching your regulator's requirements, with completed records held permanently against each unit.
Advance warning before inspection cycles and certificate validity expire, across your entire portfolio at once.
Convert any failed inspection point into a scheduled remedial job, with report and job permanently linked.
Contracts generate monthly or quarterly service jobs per unit for the whole period across every building.
Before, during and after task steps generated from the job and unit type, acknowledged one by one in the technician app.
Technicians check stock before raising a request; ropes, contactors, rollers and boards logged against the individual lift.
Quote a door operator or controller replacement at the site and secure approval with a code in minutes.
Before and after video alongside photographs — proof of machine room condition and completed remedial work.
Building manager signature with company chop or stamp, plus technician signature and completion notes.
Clients raise jobs, follow live status until closure and pull the full service history for their units without calling you.
See which unit and which fault type is driving repeat visits, before renewal pricing is agreed.
A walkthrough using a real multi-building scenario — PM scheduling across units, a statutory inspection converting into a remedial job, and the service report your building owner receives.
It manages the full service lifecycle for lift and escalator contractors: scheduling preventive maintenance per unit, dispatching technicians to entrapment and breakdown calls, running statutory inspection checklists, tracking certificate renewals, recording parts and findings, capturing sign-off and issuing service reports. SpiderFIELD manages contracts at unit level, so each lift carries its own schedule, history and compliance record rather than being lumped in with the building.
Yes. Each lift is registered as an asset with its own inspection cycle and certificate expiry date, and SpiderFIELD raises advance reminders before renewal falls due. Because inspection intervals and required checklists differ by jurisdiction, the form, the cycle and the reminder lead time are all configurable to match the regulator you answer to in Malaysia, India or your operating market.
Entrapment calls are captured with a priority flag and their own SLA response clock, configurable per contract so a hospital lift carries a tighter commitment than a low-rise office block. Response and on-site attendance are timestamped automatically with technician location, giving you defensible evidence of SLA performance at contract review.
Yes, and this is where most lift contractors recover the cost of the software. Any failed or flagged point converts directly into a scheduled remedial job, with the inspection report and the resulting job permanently linked. Safety defects and rope, brake or door operator replacement work get captured as quoted revenue instead of noted on a form and forgotten.
Yes. One service contract can cover any number of units across multiple buildings, while each lift retains its own make, model, serial number, installation date, service history and maintenance frequency. That is what lets you identify the individual unit generating repeat callbacks before renewal is negotiated.
On the Enterprise plan you embed a job request form into your own website and give building managers a client portal login. Requests raised at any hour are timestamped and queued immediately, and AI converts the plain-language report into a structured job with category, priority and contract reference — so a 2 AM entrapment does not wait on a voicemail box.
Technicians check available stock before raising a parts request, and every component consumed is recorded against the job, the specific lift and the contract. Contactors, door operators, rollers, ropes and controller boards are traceable per unit, which makes contract profitability visible before renewal pricing is set.
Yes. Most features can be enabled or disabled from the admin panel, so a small team can run a deliberately simple job sheet and switch on inspections, contracts and quotations later. Pricing is per user across Basic, Pro and Enterprise, and a free trial is available with no credit card required.
Tell us how your service operation runs today and we will walk you through the parts that matter — unit-level contracts, inspection compliance, entrapment SLA tracking, on-site quotations and the report your building owner receives.
Tell us about your lift portfolio and one of our team will walk you through a live demo tailored to your contracts.
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