24/7 Breakdown Capture
Customers raise air conditioning breakdown jobs from your own website or client portal at any hour, with AI structuring the complaint into a dispatch-ready work order.
HVAC & REFRIGERATION SERVICE TEAMS
Run chiller, AHU, VRF and cold room service contracts end to end. SpiderFIELD schedules preventive maintenance automatically, guides every technician through the same checklist, captures refrigerant and parts usage, and issues a branded service report the moment the job closes.
Chiller plant & cold room contracts
Most HVAC businesses do not lose money on the breakdown call. They lose it on the PM visit that slipped, the compressor replacement quoted three days too late, the refrigerant nobody logged, and the maintenance contract that lapsed because no one saw it coming. SpiderFIELD is built around those four problems.
SpiderFIELD manages contracts at asset level, not just customer level. Each unit carries its own installation date, warranty status, maintenance frequency, service history and parts consumption — which is how you spot the chiller that has failed four times this year before renewal negotiations start.
Plant room chillers with quarterly or monthly PM schedules and critical-asset SLA.
AHU and FCU servicing, filter replacement cycles and coil cleaning records.
Temperature-critical refrigeration with logged readings and priority response.
Multi-unit installations tracked per indoor and outdoor unit.
High-volume unit servicing across multi-site commercial portfolios.
Scheduled cleaning, water treatment checks and mechanical servicing.
Ductwork inspection, air balancing and central plant maintenance.
Fans, extract systems and kitchen exhaust servicing under contract.
Recurring maintenance is where an HVAC business makes its margin, and it is won at renewal — not on the phone. Configure the contract once and SpiderFIELD generates every scheduled visit, tracks coverage, and warns you before expiry.
Comprehensive Chiller Plant Maintenance · 3 Sites
Every quarterly or monthly visit created in advance for the full contract period.
Define what labour, parts, refrigerant, callouts and exclusions the contract covers.
Different response commitments for a hospital chiller and a retail split unit.
Expiry alerts months ahead so renewals are negotiated, not rescued.
Track included visits consumed against each agreement.
Parts and labour consumed per contract, before you quote the renewal.
Eight connected stages — the same workflow whether the job came from a contract schedule, an after-hours portal request or a technician on site.
Website form, client portal, office or contract schedule. AI structures the complaint.
Technician assigned by skill and location, customer notified, SLA clock started.
Before, during and after steps ticked off — isolation, PPE, readings, testing.
Pressures, temperatures and faults selected from your own master findings list.
Stock checked, parts requested, consumption logged against the asset.
Compressor or coil replacement quoted and approved with a secure code.
Before/after video, customer chop, dual signatures and completion notes.
Branded PDF service report emailed; customer tracks closure in the portal.
Consistency is the hardest problem in HVAC servicing. A senior engineer checks superheat, subcooling and amp draw without being told. A junior one might not. SpiderFIELD builds the standard into the job itself, generated by AI from the job description and asset type, then acknowledged step by step in the technician app.
BEFORE STARTING
DURING THE JOB
AFTER COMPLETION
Enable only what your team needs today, and switch on the rest as your operation grows. Most features can be turned on or off from the admin panel.
Customers raise air conditioning breakdown jobs from your own website or client portal at any hour, with AI structuring the complaint into a dispatch-ready work order.
Contracts generate scheduled maintenance jobs per asset for the whole period, so quarterly visits never depend on memory.
Configurable inspection forms for plant room audits, pre-contract surveys and statutory checks — convertible straight into remedial jobs.
Before, during and after task steps generated from the job and asset type, acknowledged one by one in the technician app.
Technicians check stock before raising a parts request, and every component and refrigerant charge is logged against the asset and contract.
Quote a compressor or coil replacement at the site and secure customer approval with a code — minutes instead of days.
Before and after video alongside photographs — proof that ends disputes over coil cleaning and plant room condition.
Customer signature with company chop or stamp, plus technician signature and completion notes on the same record.
Live technician tracking and automatic job duration capture across multi-site service rounds.
Branded PDF service reports with your logo, sent automatically on completion — or held for review if you prefer.
Contract customers raise jobs, follow live status until closure and pull their full service history without calling your office.
Keep the technician screen deliberately simple, or run the full workflow. Most features toggle on and off from the backend.
A walkthrough using a real chiller maintenance scenario — PM scheduling, technician checklist, on-site quotation and the service report your customer receives.
It organises the full service lifecycle for air conditioning and refrigeration contractors: capturing breakdown and maintenance requests, scheduling preventive maintenance visits, dispatching technicians, guiding on-site work, recording findings and parts, capturing customer sign-off, and issuing service reports. SpiderFIELD adds device-level AMC contract management, so scheduled visits are generated automatically from each agreement rather than tracked by hand.
Yes. Each chiller, AHU or cold room is registered as an asset against a service contract with its own maintenance frequency. SpiderFIELD generates the scheduled service jobs automatically for the whole contract period, so quarterly or monthly PM visits do not depend on anyone remembering them.
Yes. Contract-generated PM jobs and reactive breakdown jobs run through the same workflow and appear on the same technician schedule, with SLA response times configurable per customer contract — so a hospital chiller and a retail split unit can carry different commitments.
On the Pro and Enterprise plans, a technician who finds a failed compressor or a component outside contract coverage raises the quotation at the site. The customer approves it with a secure approval code, so additional work is authorised in minutes rather than days.
Technicians check available stock before raising a parts request, and every part consumed is recorded against the job, the asset and the contract. That gives you consumption per contract, which is what tells you whether an AMC is actually profitable before you price the renewal.
On the Enterprise plan you embed a job request form into your own website and give contract customers a client portal login. Requests raised at any hour are timestamped and queued immediately, and AI converts the customer's plain-language complaint into a structured job description with category, priority and contract reference.
Yes. Most features can be enabled or disabled from the admin panel, so a small team can run a deliberately simple job sheet and switch on inspections, contracts and quotations later. Pricing is per user across Basic, Pro and Enterprise, and a free trial is available.
SpiderFIELD is used by HVAC and refrigeration service teams across Malaysia, India and the wider Southeast Asia region, including support for customer company chop or stamp on job sign-off — a requirement common in these markets and rarely handled by Western field service tools.
Tell us how your service operation runs today and we will walk you through the parts that matter — contract scheduling, technician checklists, parts control, on-site quotations and the report your customer receives.
Tell us about your HVAC service operation and one of our team will walk you through a live demo tailored to your contracts.
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